top of page

Frequently Asked Questions

What is dry cleaning?

Dry cleaning is similar to washing, but without water. The dry cleaning process uses special solvents and soaps designed not to harm the fabric and dyes of clothing that requires a more delicate care. By removing the water from the cleaning process and replacing it with a liquid solvent, it creates a gentler process that reduces the risk of shrinkage and color loss.

What should I do if I get a stain on my clothes?

Bring your garment to us as soon as possible after the staining occurs. If you attempt to remove the stain prior to bringing it to us, always blot the soiled area. Never rub a spot or stain. Delicate fabrics such as linen and silk can easily be damaged by rubbing. The longer the stain remains in the fabric, the less chance of removal. Heat can also set stains in the fabric.

Why do my buttons break?

Over time, laundered shirts buttons crack or break due to the heat and pressure during the cleaning and pressing process. We strive to identify broken and cracked buttons during our inspection process and replace them at no charge. Other buttons are not made to withstand the cleaning process, and we do our best to identify them and remove them before the cleaning process begins. We will reattach these buttons after the cleaning and pressing processes are complete.

I've seen the Dixie Cleaners van in my neighborhood. What are you doing?

We're so glad you asked! Our weekly route service customers receive a FREE pickup of their dry cleaning or wash and fold items at the beginning of the week (Monday or Tuesday). Their garments are cleaned and delivered to them at the end of the week (Thursday and Friday). This is a completely free weekly service. If you are interested in learning more or signing up to become a weekly route customer, click here.

Do you offer alterations?

YES! We have two fantastic seamstresses. They have a combined 118 years of sewing experience. One of our seamstresses is available to meet with customers on Mondays and Tuesdays from 9 am - 4 pm. During these appointments, customers are able to try on their garments and have them custom fitted to their likeness. Please call ahead to make your alterations appointment - they fill up quickly! Alterations can be dropped off at our store during regular business hours. Our seamstresses typically take garments home to complete the projects from their home studios.

bottom of page